Limitless travel

Travel without prejudice

One in six people live with a disability of some kind – whether hidden or visible, temporary, situational or permanent.

That translates to a huge number of potential travellers with needs that aren’t currently being met.

At Reed & Mackay, we believe people with visible and hidden disabilities have the right to access travel, just like anybody else.

Read our thought leadership paper

Diversity, Equality and Inclusion (DEI) is integral to many of our clients. And we believe in using our position of influence and connections within the industry to lobby for change, amplify our clients’ voices and provide the same standards of service to all. We get how important it is for our clients to offer all their employees the same opportunities to travel and progress in their careers – and we’re doing everything we can to support them in this.

To us, every client is a VIP

No two travellers or trips are ever the same, so why should meeting the needs of travellers with disabilities be a one-size-fits-all exercise?

We strive to give all our clients – regardless of their abilities – the same levels of exceptional service. Our dedicated service mindset means we put ourselves in your shoes and go the extra mile for you.

We start by getting to know you really well

You don’t have to tell us what you have – just exactly what you need. We record any preferences or special requirements on your profile, so all our travel managers have the same information to hand whenever you call. We also log information from previous trips about companies or suppliers who are equipped to support you.

We pore over all the details until you have complete reassurance. We make sure that what you’ve booked is what you’re going to get – and we’ll double check the details until you feel completely reassured.

We don’t leave anything to chance. We chase up on the specifics – like whether wheelchairs can be folded up, if vans are accessible to drive, or if the front seat can be removed to fit a wheelchair if the traveller likes to sit upfront. We’ll never just accept that a hotel has an accessible room – we always call to check it’s got the features you need.

We consider the whole business trip. Not just the flight or the hotel – but how you’re going to get from your home to your destination. We can sort everything out from home car service pick up to check in desk – and again at the other side.

We use our expert knowledge and connections where provision proves a bit patchy – we’ll fill in the gaps, pull strings and go above and beyond to make changes to special assistance requests.

We communicate every step of the way. People with autism or neurodiverse conditions can find travelling stressful, especially if a booking has been made by someone else. That’s why we make the information as comprehensive and easy to access as possible. We understand that having a clear and detailed sequence of events – as well as a contingency plan – is as important as the trip itself.

Discover how we can make your next trip smooth and stress-free.